At Sunil Sound Service, we are committed to providing high-quality modern music solutions that bring elegance and style to your spaces. We understand that sometimes, things may not go as planned, and that’s why we have a customer-friendly Returns and Warranties policy in place to ensure your satisfaction and peace of mind.

Easy Returns: If you are not completely satisfied with your purchase, you may return the product within 10 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it.

Return Process: To initiate a return, please contact our Customer Support team at [[email protected]] or call us at +918249728628. Provide your order number, details of the product, and reason for return. Our team will guide you through the return process.

Exchange Policy: If you wish to exchange a product for a different design or model, you can do so within the 10-day return window. The product must be in original condition. Shipping charges for the return and replacement will be borne by the customer.

Non-Returnable Items: Custom-made products, items purchased during sales or promotional events, and products without original packaging are not eligible for return or exchange.

• 1-Year Warranty: All our lamps come with a 1-year warranty from the date of purchase. This warranty covers any manufacturing defects in material or workmanship under normal use conditions.
• What’s Covered?: The warranty covers defects such as electrical malfunctions, issues with the lamp’s structure, and faulty components.
• What’s Not Covered?: The warranty does not cover damages caused by accidents, misuse, modifications, unauthorized repairs, exposure to extreme conditions, or natural wear and tear.
• Warranty Claims: To claim a warranty, please contact our Customer Support team with your purchase receipt, a description of the defect, and photos if applicable. We will assess the issue and provide repair, replacement, or refund as per our policy.

Important Notes

• Shipping Costs: For returns, the customer is responsible for the shipping costs unless the product is damaged or defective upon arrival. In such cases, we will provide a prepaid shipping label.
• Customer Satisfaction: Your satisfaction is our priority. If you have any concerns regarding your purchase, please reach out to us. Our team is here to assist you and ensure a smooth and hassle-free experience.